Legal

Privacy Policy

1. Data Controller

Aurora SA is the data controller responsible for your personal data. You can contact us at:

2. Personal Data We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, job title
• Account Information: Username, password, account preferences
• Communication Data: Correspondence, support tickets, feedback
• Payment Information: Billing address, payment method details (processed by secure third-party payment processors)

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, features used, time spent on platform
• Log Data: Access times, error logs, referring URLs

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR Article 6:

• Contract Performance (Art. 6(1)(b)): Processing necessary to fulfill our contractual obligations
• Legitimate Interests (Art. 6(1)(f)): Processing necessary for our legitimate business interests, such as improving our services and preventing fraud
• Consent (Art. 6(1)(a)): Where you have given explicit consent for specific processing activities
• Legal Obligation (Art. 6(1)(c)): Processing necessary to comply with legal requirements

4. How We Use Your Data

We use your personal data for the following purposes:

• Providing and maintaining our AI services
• Processing transactions and sending related information
• Responding to inquiries and providing customer support
• Sending administrative information and service updates
• Improving and personalizing our services
• Analyzing usage patterns to enhance user experience
• Ensuring security and preventing fraud
• Complying with legal obligations

5. AI-Specific Data Processing

In accordance with the EU AI Act, we provide transparency about our AI systems:

• Purpose: Our AI systems are designed for enterprise automation, voice processing, and customer service enhancement
• Training Data: AI models are trained on anonymized and aggregated data; your personal data is not used for AI training without explicit consent
• Human Oversight: Critical decisions involving AI are subject to human review
• Risk Assessment: We conduct regular risk assessments of our AI systems

6. Data Sharing and Transfers

We may share your data with:

• Service Providers: Third parties who assist in operating our services (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

International Transfers: Your data is primarily processed within Switzerland and the European Economic Area (EEA). Any transfers outside the EEA are protected by Standard Contractual Clauses (SCCs) or adequacy decisions.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods are determined based on:

• Duration of our business relationship
• Legal obligations and regulatory requirements
• Statute of limitations for potential claims

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access (Art. 15): Request a copy of your personal data
• Right to Rectification (Art. 16): Request correction of inaccurate data
• Right to Erasure (Art. 17): Request deletion of your data ("right to be forgotten")
• Right to Restriction (Art. 18): Request limitation of processing
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format
• Right to Object (Art. 21): Object to processing based on legitimate interests
• Right to Withdraw Consent (Art. 7): Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at hello@myaurora.ch. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

10. Data Breach Notification

In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay when the breach is likely to result in high risk to rights and freedoms.

11. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority. For Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). For EU residents, you may contact your local data protection authority.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Services

Aurora provides AI-powered enterprise solutions including:

• Voice AI and speech recognition services
• API integration and automation tools
• Customer support AI solutions
• Enterprise workflow automation

3. Account Registration

To use certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Engage in unauthorized data collection or scraping
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Use the Services for illegal, harmful, or discriminatory purposes
• Reverse engineer or decompile our software

5. AI Usage Guidelines

When using our AI-powered features, you agree to:

• Use AI outputs responsibly and ethically
• Not use AI to generate harmful, misleading, or illegal content
• Maintain human oversight for critical decisions
• Comply with applicable AI regulations, including the EU AI Act
• Not use our AI for prohibited high-risk applications without proper authorization

6. Intellectual Property

6.1 Aurora's Rights

Aurora retains all rights, title, and interest in and to the Services, including all related intellectual property rights. The Services are protected by copyright, trademark, and other laws.

6.2 Your Content

You retain ownership of any content you submit to the Services. By submitting content, you grant Aurora a non-exclusive, worldwide, royalty-free license to use, process, and display such content solely for providing the Services.

7. Payment Terms

For paid Services:

• Fees are specified in your service agreement or on our pricing page
• Payment is due according to the agreed billing cycle
• All fees are exclusive of applicable taxes
• Late payments may result in service suspension
• Refunds are provided in accordance with our refund policy

8. Service Level and Support

We strive to maintain high availability and provide support according to your service tier. Specific service levels and support terms are defined in your service agreement or Service Level Agreement (SLA).

9. Confidentiality

Both parties agree to maintain the confidentiality of any confidential information shared during the course of the business relationship. This obligation survives termination of these Terms.

10. Warranties and Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Aurora does not warrant that the Services will be uninterrupted, error-free, or completely secure. AI-generated outputs may contain errors and should be reviewed before use.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AURORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE.

Aurora's total liability for any claims arising from these Terms shall not exceed the fees paid by you to Aurora in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Aurora and its officers, directors, employees, and agents from any claims, damages, losses, and expenses arising from your use of the Services or violation of these Terms.

13. Termination

Either party may terminate these Terms:

• With 30 days written notice for convenience
• Immediately for material breach not cured within 15 days of notice
• Immediately if required by law

Upon termination, your right to access the Services will cease. You may export your data for 30 days following termination.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Switzerland. Any disputes shall be resolved through:

1. Good faith negotiation
2. Mediation in Zurich, Switzerland
3. Arbitration under the Swiss Rules of International Arbitration

15. Modifications

We may modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect. Continued use of the Services after changes constitutes acceptance of the modified Terms.

16. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Aurora
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Failure to enforce any right does not waive that right
• Assignment: You may not assign these Terms without our consent

Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

2.2 Performance/Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences.

2.4 Marketing/Targeting Cookies

These cookies are used to deliver relevant advertisements and track ad campaign performance. We only use these with your consent.

3. Managing Your Cookie Preferences

You can manage your cookie preferences in the following ways:

3.1 Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner where you can accept or customize your cookie preferences.

3.2 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete all or specific cookies
• Block cookies from specific or all websites
• Block third-party cookies
• Accept all cookies

Please note that blocking certain cookies may affect the functionality of our website.

3.3 Browser-Specific Instructions

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. Third parties include:

• Google Analytics (analytics)
• LinkedIn (marketing)
• Facebook/Meta (marketing)

Please refer to these third parties' privacy policies for more information about their cookies.

5. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. We respect Do Not Track signals and will not track users who have enabled this feature, except for strictly necessary cookies.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. We encourage you to periodically review this policy.

7. Contact Us

If you have questions about our use of cookies, please contact us: